Return and Refund Policy

At [emiratestrends], we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a simple return and refund process.

1. Returns

  • Eligibility: You can return items within [7] days of receiving your order. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition that you received it.
  • Non-returnable Items: Certain items, such as personalized or final sale products, cannot be returned. Please check the product description for any exceptions.

2. How to Return

  • To initiate a return, please contact our customer service team at [+966 59 752 7546] within [7] days of receiving your order. Please include your order number and reason for the return.
  • Once your return is approved, we will provide you with return instructions and a return shipping address. The cost of return shipping will be the responsibility of the customer unless the item is defective or incorrect.

3. Refunds

  • Once we receive the returned item and inspect its condition, we will notify you of the approval or rejection of your refund.
  • If your return is approved, a refund will be processed to your original payment method. Please note that it may take up to [7] business days for the refund to appear on your account, depending on your payment provider.

4. Exchanges

  • We do not offer direct exchanges. If you would like a different size, color, or item, please return the original product and place a new order for the desired item.

5. Defective or Incorrect Items

  • If you receive a defective or incorrect item, please contact us immediately at [+966 59 752 7546]. We will arrange for a return at no additional cost to you and provide a full refund or send the correct item.

6. Damaged Items

  • If your item arrives damaged, please contact us within [7] days of receiving your order. Please provide photos of the damaged product and packaging so we can resolve the issue promptly.

7. Shipping Costs

  • Original shipping fees are non-refundable, and customers are responsible for any return shipping costs unless the item is defective or an error on our part.

8. Changes to the Policy

We reserve the right to update or modify our Return and Refund Policy at any time. Any changes will be posted on this page with the updated date.

If you have any questions regarding returns or refunds, please don't hesitate to reach out to us at [+966 59 752 7546].